Reference

Terms & Conditions for your account

Read our Terms & Conditions before you open an account: they explain eligibility, wallet use for DANA, OVO, GoPay and QRIS, and what happens if a rule needs…

Eligibility rulesPayment termsAccount checksLocal law
Explore The Lobby Read FAQ
castoto Terms & Conditions for your account
HELP CHANNELS

Where to ask about terms

If you want us to explain a clause, check account status, or confirm a request, use the same channels we use for account help.

Live Chat Send a short terms question here when you need a fast answer about eligibility…
Email Desk Use email when you want a written record of the clause you asked about.
Request Form This is the cleanest path for correction requests, contact detail updates, or a formal…
DATA AND ACCESS

How we handle policy data

We keep policy data tied to your account only for verification, access checks, and replies to your requests.

Data handling

We use the details you submit only for account checks, payment checks, and support. Access stays with staff who handle your request, and we avoid collecting extra fields unless a specific terms step requires them.

Cookie use

Cookies keep your session, language, and last page state stable when you move between mobile and desktop. If you clear them, you may need to confirm your sign-in again before the account view loads.

Account security

Use one registered email, one phone number, and one wallet name. If a login looks unusual, we may pause the session and ask you to confirm it through chat or email before access continues.

Retention

We keep terms records, support transcripts, and verification logs only while they are needed for account checks, dispute handling, or legal duties, then archive or remove them under our retention schedule.

Change requests

If you want to correct your name, phone number, or payment wallet detail, send the request from the registered email and include the account ID. We compare it with the record before changing anything.

Contact path

Questions about a clause go to chat or email, with the date, clause title, and your account ID. That lets us answer the exact point you need without repeating extra steps.

Questions about the terms

These are the terms questions we hear most when someone is checking an account before joining. If your case depends on local law, wallet matching, or a request for changes, use the answer as the starting point and contact us with your account ID if you need the clause checked against your record. We keep the wording plain so you can compare it with the account steps you see on mobile or desktop.

You accept our account rules, payment handling terms, content rules, and the steps we may use to verify your details. That includes DANA, OVO, GoPay, QRIS, and any request we must check under local law.

Access depends on local law and is available only where local law permits. If your location or account details do not fit the terms, we may limit access until the check is complete.

We may pause access if your name, phone, or wallet details do not match, if sign-in looks unusual, or if a request needs review. We do this to protect the account record and keep the terms consistent.

Those rails are part of the payment rules we use for account funding and related checks. We may ask you to use the same registered name and wallet detail that appears in your account before any request moves on.

Yes. Send the request from your registered email with your account ID, the detail you want changed, and a short reason. We will compare it with the record before making any update.

We keep records only as long as needed for account checks, dispute handling, and legal duties. After that, we archive or remove them according to our retention schedule and the request path we list here.

Use chat for a quick answer or email for a written trail. Include the clause title, your account ID, and the date you first saw the issue so we can respond to the exact point.

Related Pages

castoto Indonesia FAQ castoto Login About Us Register